StopBy Support

Help for StopBy (ちかメモ in Japanese), the to-do app that reminds you when you arrive at a place.

Reminders don’t arrive when the app is closed

On iPhone:

In iOS Settings > Privacy & Security > Location Services > StopBy, choose “Always” and turn on Precise Location.
In iOS Settings > Notifications > StopBy, allow notifications.

On Android:

In Settings > Apps > StopBy > Permissions > Location, choose “Allow all the time” and turn on “Use precise location”.
In Settings > Apps > StopBy > Notifications, allow notifications.
In Settings > Location > Location services > Google Location Accuracy, turn on “Improve Location Accuracy”. Without it, Android cannot notice arrivals.
In Settings > Apps > StopBy > Battery (or App battery usage), choose “Unrestricted”. Some phones stop apps in the background on their own; if reminders still don’t arrive, look for StopBy in the phone’s battery or sleeping-apps settings and exclude it.

Your phone can take a few minutes to notice an arrival, and small areas are noticed less reliably. A notification radius of 100 m (330 ft) or more works best.

Check things off from the reminder

You can check off to-dos right from the arrival notification, without opening the app, even on the lock screen.

On iPhone: press and hold the notification, check what you got, and tap “Mark checked as done”.
On Android: expand the notification and tap a to-do to check it off. With three or more, “Mark all 3 as done” checks off everything in the notification.

Use StopBy on more than one device

Open Settings > Account and sign in with Apple or Google, using the same Apple ID or Google account on each device. Your places, to-dos, and categories stay in sync.

Share with your family

Sharing needs StopBy Pro on the household owner’s account; family members join for free. On iPhone, tap the people icon on the Home tab; on Android, tap the person icon at the end of the search bar on Home. Then choose Invite Someone and send the link. A link can be used once and works for 72 hours. A household holds up to 6 people.

Restore or cancel StopBy Pro

To restore a purchase on a new device, open Settings > StopBy Pro > Restore Purchases.
To cancel, open Settings > StopBy Pro > Manage Subscription. You can also cancel in iOS Settings > Apple Account > Subscriptions on iPhone, or in Play Store > Payments & subscriptions > Subscriptions on Android. Cancel at least 24 hours before the current period ends to avoid renewal.

Delete your account

You can delete your StopBy (ちかメモ in Japanese) account in the app, or on the web if you no longer have the app.

In the app: open Settings > Account > Delete account.
On the web: open Delete your StopBy account and sign in with the Apple ID or Google account you used in the app.

Deleting your account removes from our servers your account, your devices’ registrations, and, if you own a household, the household with all of its places, to-dos, and categories. If you belong to someone else’s household, you leave it, and what you added stays with that household.

Deleting your account does not cancel StopBy Pro. Cancel it in the App Store (iOS Settings > Apple Account > Subscriptions) or in Google Play (Play Store > Payments & subscriptions > Subscriptions).

Some data is kept for a while after deletion, as described in the Privacy Policy: database backups are removed within 70 days and server logs after 30 days, and Google keeps usage analytics for 14 months and crash reports for 90 days. Data on your device stays until you delete the app. Without an account, your data lives only on your device and is deleted with the app.

Delete some of your data

You can delete data in StopBy without deleting your account. If you are signed in, what you delete is removed from our servers as well, and from database backups within 70 days.

A place: open it and choose Delete place. Its to-dos are deleted with it.
A to-do: swipe it to the left in the list, or open its place and delete it there.
A category: open Settings > Categories and delete it. Its places become uncategorized.
Usage analytics tied to your app installation: email [email protected] and we will ask Google to delete it.

Contact us

In the app, open Settings > About > Contact Support. It opens an email to us with what we need to look into the problem already filled in: the app version, your device and its iOS or Android version, the app's permissions, and an ID for your app installation (and your account, if you are signed in). Please describe what happened above those details and send it.

If you cannot use the app, email [email protected]. It helps to include your device model (iPhone or Android), its iOS or Android version, and the app version (Settings > About > Version).

We do not delete or change accounts because of an email. To delete your account, use Settings > Account in the app, or Delete your StopBy account on the web.